AngkorShop Return Refunds Policy

1.    Purpose and Scope of Application

This Policy sets out the procedures and conditions for returns, exchanges, and refunds of goods/services purchased from AngkorLife Shopping (hereinafter referred to as "we", "us", or "our"). This Policy also applies by default to third-party seller products, and if there are any additional/special conditions notified by individual sellers, those conditions may prevail.

2.    Basic principles

A.      Comply with consumer protection laws and mandatory regulations.

B.      Transparency, speed, and record-keeping are the principles.

C.      Refunds will  be made to the payment method and may be delayed depending on the financial institution's processing schedule.

3.    Return period and conditions

A.      Simple change of mind: Requests can be made within N days from the date of receipt by the customer (unopened, labels/seals/tags remain intact).

B.      Defective/defective/incorrect delivery: Free exchange/refund if reported within N days of receipt.

C.      Proof: You may be asked to submit an opening video/photo, a description of the issue, an order number, etc.

4.    Non-returnable items

A.      Hygienic/personalized/custom-made products, items that may be damaged in value after opening (e.g., cosmetics, food, quasi-drugs, etc.).

B.      Digital license/code/downloadable content (after access is granted).

C.       Returns are not accepted if the sealed packaging is opened, shows of use, damaged/contaminated, missing accessories/proofs, or removed labels.

5.    Return Procedure

A.      Returns will be made according to the procedure below.

                           i.          Return request: Request a return from the app My Page or customer service.

                          ii.          Authorizations and labels: Authorization number (RMA) and return label/address instructions.

                         iii.          Collection/Dispatch: Designated courier collection or customer dispatch.

                         iv.          Inspection (QA): Check the original condition, parts, and defects.

                          v.          Processing: Exchange/refund will be processed upon approval, and the reason for rejection will be notified in writing.

6.    Shipping and Cost Burden

A.      Simple change of mind: Customer responsibility for return shipping costs and initial shipping costs (if applicable)

B.      Defective/Misshipping: Return/reshipment costs are borne by the seller.

C.      Resurfacing/inspection costs: In case of damage caused by intentional/negligent damage, reasonable costs can be deducted by agreement with the seller.

7.    Refund criteria and deadlines

A.      Refund method: Refund to original payment method (cash/card/e-wallet/points)

B.      Refund deadline: Processed within N working days after inspection approval

C.      Partial refund: If there are missing components/signs of use, a refund will be made after reasonable deduction in agreement with the seller.

8.    Exchange Policy

A.      In principle, exchange for the same product/option, and if it is out of stock, it will be replaced with a refund.

B.      If you upgrade/change the option, please proceed after additional payment instructions.

9.    Address error and absence of recipient

A.      Return/delay/additional costs due to incorrect customer information are borne by the customer

B.      Redelivery requests may incur additional shipping costs.

10. Refunds and Exceptions Pending

A.      Additional checks and holds in case of suspicion of fraud/abuse, overpriced items/limited editions, and abnormal return patterns.

B.      If the confirmation is delayed, the processing can be withheld for up to N business days (notice of reason).

11. Consumer protection and dispute resolution

A.      First, consumers and sellers try  to resolve it through their own mediation process.

B.      If not, we will follow our arbitration/mediation or the procedures of the court/arbitration institution of competent jurisdiction in Phnom Penh.

12.  Record Keeping and Personal Information

A.      Keep return/refund history and communication records for at least N months (in accordance with the law).

B.      The processing of personal information is subject to the Privacy Policy Policy..

13.  Policy Changes

A.       The  policy may be revised to change laws and regulations/improve services, and if you continue to use it after the effective date, you will be deemed to have agreed to the changes

14.  Notices & Contact

A.      Important notices, such as changes to terms and conditions, service announcements, and security alerts,  may be provided as app announcements, app notifications, emails, SMS, etc.

B.      For inquiries, reports, and claims of infringement, please contact:
 Email: support@digitalangkor.com

Other matters not defined in these Terms shall be governed by AngkorLife's Terms.

Effective date : Jan. OO. 2026.

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